Governmentcommunication,readyforthefuture.
One-way communication that is only available during office hours makes way for a conversation everyone can join. 24 hours a day, in 32 languages, behind one phone number.
Solutions
One digital assistant, three solutions
Iris strengthens the communication of public organizations: from the letters going out the door to newcomers finding their way and the pressure on the phone lines. Always in the resident's language.
Strengthen your letters and emails
Every letter goes out with a phone number. Residents call Iris, who knows the content of the letter and the context behind it. She answers questions right away, at the moment the question arises. No one has to search a website or wait on hold.
- Iris knows the letter and the context behind it
- Answers in 30+ languages, in plain words
- Fewer callback requests and front-desk visits
Guiding newcomers in their own language
Migrant workers, refugees, and other newcomers often get stuck on topics like housing, work, healthcare, and integration. Iris answers their questions in Polish, Ukrainian, Arabic, Romanian (and many other languages) and points them straight to the right support organization or municipal desk.
- Conversations in 30+ languages, detected automatically
- Trusted information based on your sources and approved documentation
- Direct referral or contact details by SMS after the call
Reinforcement for the customer contact center
Whether a resident calls about a permit, a benefit, or another application, Iris explains it in plain language. With ongoing labor shortages, Iris provides the extra capacity your contact center needs. She answers questions based on your own documentation and processes, reducing the workload on contact center staff.
- Always reachable, also outside office hours
- Scalable support without added staffing pressure
- Answers based on validated sources and processes
How it works
Effortlessly connected with every resident
No IT project, no complex integrations, no apps for residents to download. With OpenIris, you activate an extra phone line in minutes.
Built on your expertise
You provide the relevant documentation, websites, and processes. We train Iris on this information and activate her behind a dedicated landline, no IT integration required.
Instant support in 30+ languages
Residents call the number and are helped right away in their own language. Iris detects the language automatically, answers questions 24/7, and transfers the call to an available staff member when needed.
Anonymous insights and improvement
You receive summaries of every call in your language, presented in a clear dashboard. Because all data is stored fully anonymized, you can safely analyze patterns and continuously improve your services.
Security & sovereignty
Maximum control: sovereign and independent
Iris is built around the security standards of the Dutch government. The infrastructure is designed so that continuity is never dependent on a single external provider. No data leaves the EU and no training takes place on conversations. For the technology behind transcription and voices, you choose: a fully European stack for maximum sovereignty, or a hybrid mix for optimal functionality.
Real-time anonymization
All personal data is filtered out of the conversation in real time before anything is stored or forwarded. This guarantees sensitive information never enters our processing or storage.
Fully EU-hosted
The technology behind speech recognition, reasoning and voices runs entirely on European servers. This keeps data within EU jurisdiction and out of reach of foreign legislation.
Pick your own stack
Iris is built modularly, so you decide which technology powers each part of the stack. You can swap providers easily, without a complex migration.
GDPR-proof, no training
We never train models on conversations with residents. Iris meets GDPR requirements out of the box, which significantly simplifies the review process for a Data Protection Officer (DPO).
Ready to try Iris?
Put Iris on your phone line within a week.