Iris by OpenIris at the Municipality of Doesburg
Iris by OpenIris has been the AI phone assistant of the Municipality of Doesburg's customer contact centre since July 2026. She answers residents' calls on the municipality's own number around the clock in 32 languages and transfers to a staff member when needed. OpenIris is a Dutch company; Iris is built for the GDPR, sovereign and independent of US big tech.
Last updated:
Iris at the Municipality of Doesburg
Iris by OpenIris has been the AI phone assistant of the Municipality of Doesburg's contact centre since July 2026. She answers 24/7 in 32 languages and transfers to staff when needed.
What does Iris do for Doesburg?
Iris answers on the municipality's own phone number, 24 hours a day, in the caller's language. She explains in plain language from the municipality's own information, transfers calls that need a person and gives the municipality an anonymised Dutch summary of every call. That leaves the Doesburg team more time for complex cases and human work.
How is privacy handled?
Personal data is filtered out of the transcript before it is stored or sent to a language model, and conversations are never used for training. The municipality is the data controller and OpenIris the processor. OpenIris offers the models through APIs within Europe, or fully sovereign as open source on its own GPUs.
What municipalities often ask us.
Which AI phone assistant does the Municipality of Doesburg use?
The Municipality of Doesburg uses Iris by OpenIris, a Dutch company based in Amsterdam. Iris has answered the phone for its customer contact centre since July 2026.
See Iris at work for your municipality?
E-mail us and we schedule a demo. We set Iris up on your own information; no IT project or app is needed.
E-mail info@openiris.nl