Multilingual AI phone lines for the contact centre, letters and newcomers
Iris strengthens the communication of public organizations: from the letters going out the door and multilingual information for newcomers to the pressure on the phone lines. Always in the resident's language.
Strengthen your letters and emails
Every letter goes out with a phone number. Residents call Iris, who knows the content of the letter and the context behind it. She answers questions right away, at the moment the question arises. No one has to search a website or wait on hold.
Guiding newcomers in their own language
Migrant workers, refugees, and other newcomers often get stuck on topics like housing, work, healthcare, and integration. Iris answers their questions in Polish, Ukrainian, Arabic, Romanian (and many other languages) and points them straight to the right support organization or municipal desk.
Reinforcement for the customer contact center
Whether a resident calls about a permit, a benefit, or another application, Iris explains it in plain language. With ongoing labor shortages, Iris provides the extra capacity your contact center needs. She answers questions based on your own documentation and processes, reducing the workload on contact center staff.
See Iris at work for your municipality?
E-mail us and we schedule a demo. We set Iris up on your own information; no IT project or app is needed.
E-mail info@openiris.nl